This section entitled "Privacy Policy" is intended to inform you of the way in which personal information that you communicate to us, on our Site, in our hotels, or by any other means, is treated.
RIESNER is committed to handling the data you entrust to us in a transparent, confidential and secure manner.
In processing your personal data, RIESNER recognizes the importance of ensuring the protection and security of your privacy and personal data, and has established this "Privacy Policy" section in compliance with the strictest criteria for the protection of personal data, as well as any applicable regulations, including Law No. 2018-493 of June 20, 2018 and the General Regulation for Data Protection (hereinafter "GDPR") that came into force on May 25, 2018.
The way in which your personal data is processed and collected is applicable to all users of the Site and/or customers of RIESNER. We invite you to read the content carefully. If you do not agree with the process put in place by RIESNER, we ask you not to communicate any personal information concerning you and to stop using the Site. By continuing such communication, you acknowledge that you have been informed of the processing of your personal data and accept it.
This section "Privacy Policy" may be modified by RIESNER at any time and without prior notice, in particular due to changes in legislation. The new section will apply as of the date of its posting on the Site. By communicating personal information after these modifications have been made, you accept the new section.
Therefore, in accordance with the RGPD adopted by the European Parliament on April 14, 2016 and the amended Data Protection Act of January 6, 1978, RIESNER informs you of the following:
Identity of the data controller
The person responsible for the processing of personal data is the hotel RIESNER.
Information collected and use of your personal data by RIESNER
We only collect information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed ("data minimization").
Your personal data may be collected on different occasions:
Consultation of our website
During your navigation on our site, information may be recorded or read in your terminal. We use the Google Analytics audience analysis service. The information collected via Google Analytics (in particular IP address) allows us to monitor the volume, type and configuration of traffic using our Site in order to develop its design and layout. The information collected also allows us to improve your customer experience by sending personalized offers that are relevant to your needs.
Contact us
To contact our teams we collect the following data from the contact form:
- First and last name;
- Company Name;
- Phone number;
- E-mail address;
Cookies
RIESNER as publisher of the Website, may place a cookie on the hard drive of your terminal (computer, tablet, mobile ...) when you visit our Site.
RIESNER uses cookies to allow you to share content on social networks, to provide you with advertising offers that match your tastes, and to track which pages of the site are visited and how often.
For this we collect the following data:
- Navigation path taken by a visitor to our website;
- Duration of the visit on the Site or on the page ;
- The page from which the visitor leaves the Site;
- The country, region or city from which access was gained;
- Device;
- Recurring or new visitor.
Recipients of personal data
Only RIESNER is recipient of your personal information as well as its authorized employees of the commercial and marketing services, within the limit of their respective attributions and in the respect of the present heading.
RIESNER does not market, rent or disclose your personal information to third parties other than to its group companies, its service providers in the European Union, or to an administrative or judicial authority that has ordered it to do so.
Security of your personal data
By providing your personal data, you agree to their collection, transfer and storage for the purposes mentioned in this section. RIESNER employs all technical and organizational security measures to ensure the protection of your information, in compliance with the regulations.
However, despite all these precautions, no data transmission over the Internet is entirely secure. Consequently, any communication of your data will be carried out at your own risks and the responsibility of RIESNER could not be retained in the hypothesis of an intrusion of thirds to which your information would not be intended.
user's right
Pursuant to Law No. 2018-493 of June 20, 2018 on the protection of personal data and the RGPD, as a data subject, you have certain rights, which can be exercised by sending an email to: reservation@hotelriesner.com.
These rights are as follows:
1. Right of access and communication of your personal data
You have the right to obtain from RIESNER confirmation as to whether or not your personal data are being processed and, if so, the right to access your personal data.
Upon request, RIESNER will provide you with a copy of your personal data being processed free of charge. There may be an administrative charge for providing other requested copies.
2. Right of portability of your personal data
You have the right to receive your personal data provided to RIESNER in a structured, commonly used and machine-readable format, and the right to transfer this data to another data controller.
3. Right to rectify your personal data
You have the right to ask RIESNER to have your personal data corrected if it is not correct.
In case of correction of the data, RIESNER undertakes to communicate to each recipient to whom the corrected data have been transmitted.
4. Right to have your personal data deleted - "right to be forgotten
You have the right to obtain by RIESNER, the deletion of your personal data when one of the following reasons applies:
- Your personal data are no longer necessary for the purposes for which they were collected or processed;
- You withdraw the consent on which the processing of your personal data is based and there is no other legal basis for such processing;
- You object to the processing by virtue of the right to object and no legitimate interest justifies the processing;
- In the event that your personal data is processed unlawfully ;
Unless otherwise provided, RIESNER is not obliged to delete your personal data insofar as the processing is necessary to fulfil a legal obligation to which RIESNER is subject or for the purpose of declaring, exercising or defending a right in the event of any dispute.
In case of deletion of your personal data, RIESNER notifies each recipient/entity to whom the deleted data has been transmitted, unless this communication proves impossible or involves a disproportionate effort.
5. Right to object to the collection and processing of your personal data
The exercise of this right is only possible in one of the following two situations:
- When the exercise of this right is based on legitimate reasons; or
- When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes.
- Information on the right of consumers to register on the opposition to cold calling list.
In accordance with article L223-2 of the French Consumer Code, you are hereby informed of your right to register on the "liste d'opposition au démarchage téléphonique" at the time your telephone details are collected: information on this system can be found at www.bloctel.gouv.fr.
Response times
Any request relating to the communication, portability, rectification, deletion, opposition to the processing of your personal data, must be accompanied by a photocopy of a valid identity document signed by you and mention the address at which RIESNER can contact the applicant.
RIESNER undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable timeframe which may not exceed 1 month from receipt of your request.
Personal data breaches
In case of violation of your personal data, RIESNER undertakes to notify it to the CNIL in the conditions prescribed by the RGPD.
If you consider that RIESNER does not respect its obligations with regard to your personal data, you can address a complaint or a request to the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the following link: https: //www.cnil.fr/fr/plaintes/interne
WITHDRAWAL
In accordance with article L221-28 of the French Consumer Code, the customer does not have the right of withdrawal provided for in article L221-18 of the French Consumer Code, given the nature of the services provided.
The contract is therefore definitively concluded as soon as the reservation is made by the customer in accordance with the terms and conditions specified in these General Terms and Conditions of Sale.
MEDIATION
The customer is informed that he can in any case resort to a conventional mediation, in particular with the Consumption of the mediation of consumption:
TOURISM AND TRAVEL MEDIATOR
BP 80 303 75 823
PARIS CEDEX 17
Website: www.mtv.travel
Article 14 (EU): Electronic link to the online dispute resolution platform (RLL) :
https://ec.europa.eu/consumers/odr/main/index.cfm?even=main.home2.show§Ing=FR